Notification Templates
Notification templates define the content and format of messages sent to customers through each channel. Template availability varies depending on the plugin being used and the payment phase.
Template Availability Matrix
The table below summarizes which notification templates are available for Payment Request and E-Commerce across different channels and payment phases.
| Payment Phase | Channel | E-Commerce | Payment Request |
|---|---|---|---|
| Pre-payment | SMS | -- | Yes |
| -- | Yes | ||
| WhatsApp (Manual) | -- | Yes | |
| WhatsApp (Integrated) | -- | Yes | |
| Post-payment | SMS | Yes | Yes |
| Yes | Yes | ||
| WhatsApp (Manual) | Yes | Yes | |
| WhatsApp (Integrated) | Yes | Yes | |
| Post-operation (capture, refund, void) | SMS | Yes | Yes |
| Yes | Yes | ||
| WhatsApp (Manual) | -- | -- | |
| WhatsApp (Integrated) | -- | -- |
Key Takeaways
- Pre-payment notifications are only available for the Payment Request plugin. The E-Commerce plugin does not support pre-payment notifications on any channel.
- Post-payment notifications are available across all channels for both plugins.
- Post-operation notifications (after capture, refund, or void) are supported only through Email and SMS. WhatsApp channels do not support post-operation notifications.
Configuring Templates
Template configuration is managed by the Ottu support team. To set up or modify notification templates:
- Contact support -- Reach out to the Ottu support team with the channel(s) you want to configure.
- Provide template content -- Supply the message content, including any dynamic fields (e.g., amount, order reference, payment status).
- Review and approve -- The support team configures the template. Review it for accuracy before enabling it on your transactions.
- WhatsApp-specific step -- For WhatsApp templates, you must also get approval from Meta/WhatsApp and provide the Template Name and Namespace to the Ottu support team. See Integrated WhatsApp Channel for details.
What's Next?
- Email Notifications -- Learn about email notification setup and availability
- SMS Notifications -- Learn about SMS notification setup and availability
- WhatsApp Notifications -- Learn about WhatsApp notification options
- Delivery Process -- Understand how notifications are delivered (automatic vs. manual)