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Resources & Support

Your comprehensive guide to Ottu resources, tools, and support channels.

Developer Resources​

API Documentation​

SDKs & Libraries​

Official SDKs​

Community Libraries​

  • Go SDK: Community-maintained Go library
  • Java SDK: Community-maintained Java library
  • .NET SDK: Community-maintained .NET library

Sample Code & Examples​

GitHub Repositories​

Live Demos​

Development Tools​

Testing & Debugging​

Integration Tools​

Business Resources​

Getting Started Guides​

  • Merchant Onboarding: Complete setup guide
  • Payment Gateway Setup: Gateway configuration
  • Dashboard Tutorial: Navigate the dashboard
  • First Payment: Create your first payment

Templates & Assets​

Email Templates​

Branding Assets​

E-commerce Integrations​

Plugins & Extensions​

CMS Integrations​

Industry Solutions​

Specialized Modules​

  • Real Estate Module: Property payment solutions
  • Satellite Payments: Offline payment processing
  • Subscription Billing: Recurring payment solutions
  • Marketplace Payments: Multi-vendor platforms

Compliance Resources​

  • PCI DSS Guide: Security compliance
  • GDPR Compliance: Data protection
  • SOX Compliance: Financial reporting standards
  • Industry Standards: Regulatory compliance

Support Channels​

Direct Support​

Live Support​

  • Live Chat: Available 24/7 in dashboard
  • Phone Support: Available for verified accounts
  • Screen Sharing: Available for complex issues
  • Emergency Support: Priority support for critical issues

Community Support​

Training & Education​

Webinars & Events​

Learning Resources​

Documentation​

System Status & Updates​

Service Status​

Updates & Announcements​

Third-Party Integrations​

Accounting Software​

CRM Systems​

Communication Tools​

Legal & Compliance​

Terms & Policies​

Compliance Documents​

Getting Help​

Before Contacting Support​

  1. Check the Documentation: Most questions are answered in our guides
  2. Search the Knowledge Base: Use the search function to find solutions
  3. Visit the Community: Other users may have faced similar issues
  4. Review the Status Page: Check if there are known issues

When Contacting Support​

  • Include Error Messages: Copy exact error messages
  • Provide Context: Explain what you were trying to do
  • Share Code Snippets: Include relevant code (remove sensitive data)
  • Mention Your Setup: Programming language, framework, environment

Response Times​

  • General Support: 24 hours
  • Developer Support: 12 hours
  • Critical Issues: 4 hours
  • Emergency Support: 1 hour (for verified accounts)

Feedback & Suggestions​

We value your feedback! Help us improve by:

Need immediate assistance? Contact our support team at [email protected] or use the live chat in your dashboard. We're here to help you succeed with Ottu!

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