SMS Notifications
SMS is a fast and convenient channel for sending payment-related notifications to customers. With high open rates and immediate delivery, SMS is ideal for concise, time-sensitive updates such as payment confirmations, status changes, and critical actions performed on a transaction (e.g., refunds, voids).
Prerequisites
Before SMS notifications can be sent, the following must be in place:
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Customer Phone Number -- The customer's phone number must be collected during payment transaction creation. To make the phone number field mandatory, contact the Ottu support team.
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SMS Template Configuration -- SMS templates must be fully configured and reviewed for accuracy before enabling SMS notifications. To configure SMS templates, contact the Ottu support team.
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Enable SMS Templates -- Merchants activate SMS notifications by selecting the corresponding checkboxes during payment transaction creation. Templates can be enabled for pre-payment, post-payment, or both, depending on the requirement.
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SMS Provider -- A dedicated SMS provider must be configured. Contact the Ottu support team to add and set up your SMS provider.
Notification Availability
Ottu sends SMS notifications to customers based on key states in the payment lifecycle, ensuring timely updates on important transaction events.
Pre/Post Payment States
SMS notifications are triggered for the following payment states:
| State | Description |
|---|---|
created | Payment session has been created |
paid | Payment completed successfully |
authorized | Payment authorized (pending capture) |
canceled | Payment was canceled |
failed | Payment attempt failed |
expired | Payment session expired |
Operation States
SMS notifications are also triggered for the following operation states:
| State | Description |
|---|---|
captured | Authorized amount was captured |
refunded | Payment was refunded |
voided | Authorized payment was voided |
For the E-Commerce plugin, pre-payment SMS notifications are not available. Only post-payment and post-operation SMS notifications are supported.
What's Next?
- Email Notifications -- Set up email as a notification channel
- WhatsApp Notifications -- Enable WhatsApp notifications for your customers
- Notification Templates -- See the full template availability matrix
- Delivery Process -- Understand automatic vs. manual notification delivery